Vacancy Details
Company profile
MutualOne Bank was established in 2012, following the consolidation of Framingham Co-operative Bank and Natick Federal Savings Bank into one institution.

Operating under an 1889 Massachusetts co-operative bank charter, MutualOne Bank builds upon the strengths developed by the two original mutual institutions during their long and proud history of service to residents and businesses in MetroWest communities.

MutualOne Bank meets the needs of its customers with a variety of checking, savings, consumer loan, home financing, and commercial programs, supported by exceptional personal service and the latest technology.
Job details
Job industry : Banking/Insurance
Job segment : Banking-General
Job role : Cust. Service Exec.
Job skill : CSR
Position vacant : Personal Banker
Job location : FraminghamMassachusetts
Job details
Company name : MutualOne Bank
Minimum experience : Fresher
Maximum experience : Fresher
Job type : Permanent
Gross pay : Negotiable for the right candidate
Job posted : Jun 07, 2018
Job view count : 226
Job description
Job description: Position Description
Personal Banker
Summary / Objective
For many, our Personal Bankers are their first contact with MutualOne Bank, embodying our commitment to providing personalized service to our neighbors. As a Personal Banker, you will work closely with customers and prospects to understand their needs, utilizing your knowledge of bank products and services to provide appropriate solutions. By providing ongoing support to customers including completing routine banking transactions as well as resolving problems and answering questions, you will help establish good relations with customers, prospects and the community on behalf of MutualOne Bank.
Experience & Education Requirements:
• Bachelor's degree or equivalent sales & service experience
• Good interpersonal, communication & computer skills
• Provides a complete range of customer service including opening new accounts, explaining available bank products and services, and gathering customer information to process new and existing accounts
• Proactively interviews customers to identify all their perceived and unperceived financial needs.
• Working accurately and efficiently with strong written and verbal skills to complete transactions within a reasonable period of time.
• Maintains knowledge of branch policies and procedures.
• Participates in activities for generating new business such as special events
• Successfully completing IRA and CD transactions; handling “teller transactions” as part of working with the customers to satisfy their needs.
• Contributing to the achievement of goals through individual and group efforts and by offering ideas for improving processes and exceeding customer expectations.
• Basic understanding of financial products and services and the ability to learn more
• Assessing customer needs, providing solid recommendations, and building customer relationships to optimize sales opportunities with new and existing customers
• Effective written and verbal communication skills and computer skills
• Must possess a professional demeanor including business attire, courtesy, tact and conflict management skills
• Ability to apply critical thinking and problem solving skills
• Ability to adapt to changing demands and requirements
• Work location flexibility within Framingham & Natick area
• Successful completion of in-house training programs or other approved training programs
MutualOne Bank offers a competitive salary and an excellent benefits package which includes, medical and dental insurance, 401(k) plan with Bank match, defined benefit pension plan, paid vacation, paid holidays, group term life insurance, long term disability & short term disability insurance, flexible spending accounts, tuition reimbursement and an Employee Assistance Program.
MutualOne Bank provides equal employment opportunities to all employees in regards to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetics or status as a protected veteran.

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Third party mediation allowed : No
Telecommute : No
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